20-Year Limited Warranty
POLYWOOD®, Inc., (hereinafter "POLYWOOD®"), warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years of residential use and one (1) year for commercial use from the date of original purchase, under normal use and service conditions, POLYWOOD® brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, POLYWOOD® warranties that for a period of 30-days from date of purchase all POLYWOOD® products shall be free from defects related to workmanship.
Welds and Joints are warranted to not break or crack for 5 years of residential use, 1 year of commercial use
Powder Coat Finish is warranted to not peel for 5 years of residential use, 1 year of commercial use
Hardware used in production or assembly of POLYWOOD products are warranted to not break for 5 years of residential use, 1 year of commercial use
Sling fabric is warranted from becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight, mildew, rot and abnormal atmospheric conditions for 3 years of residential use, 1 year of commercial use. Abnormal or excessive discoloration and fading is covered. It does not cover discoloration from atmospheric pollution or other debris.
The following items are specifically excluded from the POLYWOOD® limited warranty. POLYWOOD® shall not be liable for any failure, defect or damage resulting from or connected with the following:
Fading, color change, or color match – POLYWOOD® HDPE products are made with UV-stabilizers to minimize fading, however upon exposure to the sun all colors will fade to some degree. To minimize possible fading keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use or use a UV-protectant
Rust or corrosion of stainless steel hardware – please see Cleaning/Maintenance information for details on how to maintain your hardware
Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler
Abnormal use of the products
The application of paint, varnish or other coating or chemical not approved by POLYWOOD® or the application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or reflection from windows or doors
Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
Labor, transportation or assembly costs
Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality)
Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains)
Assembly of hardware, accessory items or defects caused by their assembly
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture.