Policies, Terms & Conditions
Terms and Conditions
By placing an order with Home and Patio Décor Center, you are accepting the possibilities mentioned below and will not hold Home and Patio Décor Center responsible for typographical and/or photographical errors. You further agree that Home and Patio Décor Center will not be held liable for price discrepancies and you acknowledge and understand that human error does occasionally occur when dealing with a large number of items.
Terms, prices, and specifications of all offers are subject to change without notice. Home and Patio Décor Center has over 20,000 products on our site with new products added daily and from time to time an entry error may occur in the product’s description or dimensions. Please note that colors shown in images do not necessarily represent the exact color of the physical item(s), as variations in lighting and monitor resolutions can cause colors to vary.
There are rare occasions where an item was originally specified by the manufacturer to ship UPS, USPS, or FedEx, but actually requires shipping via LTL Common Freight Carrier. This carries additional costs not already factored into the selling price. Should this situation arise, we will notify you right away to determine how you would like to proceed.
Despite our best efforts, a small number of products may be mispriced. If the correct price of an item is higher than the stated price, we will notify you to advise of the error and determine whether you would prefer to cancel the order or pay the corrected price.
Please feel free to contact our office at (800) 732 – 6979 during our normal business hours of 9AM - 5PM EST Mon - Fri if you have any questions regarding an item.
Furniture Assembly Assistance
Assembly is required for approximately 80% of the furniture that can be purchased online.
Should you require assistance with assembly please contact our office at 800-732-6979 during our normal business hours of Mon - Fri 9AM - 5PM EST and we will work to get you a price quote for an assembly company in your area.
Our assembly teams will carry the unit from the garage up or down one (1) flight of steps, assemble the unit, test the unit, and take the packaging materials to your specific refuse area. In addition, we can schedule both evening and Saturday appointments.
Shipping Policy Overview
Currently we only ship throughout the Continental United States, however some of our smaller items may be able to be shipped to Hawaii, Alaska, Puerto Rico and Canada with added shipping charges. Please contact our office for a shipping quote to these locations.
Also note that shipping to rural areas, or hard to access residential locations where special arrangements are required, may incur additional shipping charges.
Depending on the size, dimensions, or fragility of the item you are purchasing, we utilize UPS, USPS, FedEx or LTL Common Freight trucker. Once an item has been turned over to the shipping company, Home and Patio Décor Center has completed our obligation to ship your order. However in the event that the item is damaged or lost in transit, we will help you file a claim for damage - at no additional cost to you. Please notify us within 3 business days of receipt so we can assist you with this situation. Any claims made after this time period will be rejected. For additional information regarding our damage policy, please click here
In order to offer this level of customer service, we need your assistance by having you strictly follow the instructions below.
Receiving Your Item(s)
Items that ship via UPS, USPS, or FedEx - Accepting Delivery
Home and Patio Décor Center utilizes UPS, USPS, or FedEx for cost-effectiveness when product size permits. All shipments are sent ground, and normal transit time will vary from 2-5 business days depending on where the shipment is going.
For items shipped via UPS, USPS, or FedEx, signatures are not generally required upon delivery, but the driver will make that choice, so you may want to leave a note stating a signature is not necessary. For business deliveries, signatures may be required.
Please feel free to call us at 800-732-6979 to arrange for the possibility of Next Day or 2nd Day Air on eligible products at an additional cost.
Items that have to ship via LTL Common Freight Carrier - Accepting Delivery
For larger or fragile items Home and Patio Décor Center utilizes Commercial Freight Carriers (LTL TRUCKERS) and all deliveries are Back of Truck Curbside. A representative from the trucking company will contact you to set up a delivery appointment. This means you must be available to accept delivery and move the merchandise from the curb into your home or yard. If you will be in need of assistance moving the merchandise into your home please contact our office PRIOR to placing your order to inquire about upgraded shipping options such as Threshold or White Glove, which will carry an additional charge.
When accepting a delivery via LTL Common Freight Carrier, it is **REQUIRED** that you inspect the merchandise and note any damage - to the packaging and the item - or missing items on the delivery receipt before signing for the delivery. If the driver from the trucking company doesn't give you time to inspect your delivery, you must write the words "PENDING INSPECTION" on the delivery ticket before signing.
Should a delivery be accepted and signed for as "received in good condition", you have accepted full responsibility for any damaged item and release Home and Patio Decor Center, and the trucking company, from any claims or liability.
Please DO NOT refuse delivery unless the package appears “significantly damaged”.
Should any damages or defects be present, please refer to our Damages Policy
Home and Patio Décor Center makes every effort to keep our product availability updated at all times, however we are at the mercy of our suppliers to provide us with up-to-date product availability. There are occasions when a product will show as available, but is currently on backorder. Should you make a purchase and the item is on backorder but was represented as available, we will notify you within 3 business days of your purchase to see if you are willing to wait, or if you’d prefer to cancel.
Please keep in mind most online retailers are dealing with the same manufacturer, so if we’ve advised you that an item is currently on backorder, it will be the same situation wherever you shop. Leaving your order in its backordered status with us is the best option, as cancelling an order with us and reordering with another retailer will put you at the end of the line with that manufacturer.
There is also the rare occasion when a manufacturer states a date for an item to come back in stock and that date is pushed off to a later date. In this instance, we will notify you of the change in status as soon as we are made aware. The reverse is also true, and an item can come back in stock and ship earlier than originally anticipated. In this situation, we will simply update your order normally.
Please feel free to contact our office at (800) 732 – 6979 to check the status of an item on backorder, or to check the availability of an item you are interested in purchasing. We will be more than happy to check with the manufacturer for you.
If you would like to cancel an order, please call our office at (800) 732 – 6979 or contact one of our Live Chat Operators Mon. – Fri. 9AM – 5PM E.S.T.
Since all of our merchandise ships directly from the manufacturer’s warehouse to you, we must confirm that your order has not been processed for shipping or has not shipped. As long as the order has not been processed or shipped, the cancellation request will be completed and you will be refunded in full within 10 - 14 business days.
If your order has been processed for shipping, or has already shipped, it cannot be cancelled, rerouted or redirected.
If you would like to return the item, you will have to proceed according to our 30 Day Return Policy.
Do NOT refuse delivery of a non-damaged product as this will result in up to a 50% restocking fee, or may result in the loss of your product and void any possibility of a refund.
Damages Policy Overview
In the event your item arrived with damage, and you accepted delivery according to the Shipping Policy, Home and Patio Decor Center will have replacement part(s) sent out at no additional cost to you. Depending on the severity of the damage, or number of pieces involved, Home and Patio Decor Center will work with the item’s manufacturer to deem if a full replacement of the item is needed or if parts will be sufficient.
All claims - regardless of delivery method - must be reported within 3 business days of receipt.
Should you decide to refuse the replacement parts and would prefer to return the item, this now falls under buyer’s remorse, and our standard return policy will apply. We can't stress enough how important it is that you follow the shipping instructions to prevent any disappointment or additional costs to you.
In the event you purchased a closeout item and the item is no longer available you may be offered a discount to keep the item as is, or asked to donate it and provide donation paperwork for a full refund.
Steps For Reporting A Damaged/Defective Item
- If the packaging is clearly damaged, please take digital images of the packaging before opening. Retain all packing materials until a resolution is reached.
- Once unpacked, please take digital images of the damaged part(s).
- Notify us with all information - order number, digital images, and damaged part number(s) - via our email@example.com email. We will reply as soon as possible to confirm receipt of this information, and advise if anything further is required.
- Should an item be missing a part, simply notify us with your order number and the appropriate part number, and we will have the manufacturer send the missing part as quickly as possible.
Home and Patio Decor Center wants you to be 100% satisfied with your purchase and provide you with an enjoyable shopping experience that encourages you to come back and shop with us for years to come.
If you receive a product you aren’t happy with, or that doesn’t work with your décor, our knowledgeable staff is just a phone call away to help guide you through our easy return policy.
Please read our entire return policy to avoid unexpected problems.
Hassle Free Returns
If you need to return an item that is in new condition, unassembled, unused and in its original packaging, you may return the product, at your expense, within 30 days of receipt.
- Custom made items
- Custom orders
- Items that are personalized
- Items where a fabric or color selection is required
- All bedding type products, such as comforters, sheets, pillows etc.
Products from manufacturers who DO NOT accept returns:
- Royal Teak Collection
- Victor Mills
- Royal Manufacturing
If any of the aforementioned, non-returnable items arrives damaged or defective, please see our Damaged and Defective Product Policy for the procedure to secure your appropriate, no cost, replacement.
Restocking Fees and Outbound Shipping Costs
All product returns carry a 15% restocking fee, with the exception of Rugs, New England Arbors and Jewels of Java items, which carry a 20% restocking fee.
Restocking fees will be waived if you are exchanging your merchandise for an item, or items, of equal or greater value.
Both the appropriate restocking fee and the original, outbound shipping costs (the costs to have the item(s) shipped to you), will be deducted from the refund amount.
Although Home and Patio Décor Center offers Free Shipping with all orders, we all know that nothing ships for free, and the actual shipping costs have already been built into our product pricing.
Processing A Return
Before you return a product, you must receive an RMA number from us that must be put on your package in order for us to credit the correct order, as well as the correct return address for your order.
Any orders returned without the RMA number or sent to the incorrect address will not be accepted and refunded.
There are a number of ways available for you to reach us to process your return:
- Call our office at (800) 732 – 6979 Mon. – Fri. 9AM – 5PM E.S.T.
- Email us at firstname.lastname@example.org
- Sign into your account and initiate a return through our site.
Please be sure to insure your return package to cover any damage that might occur during the return shipment. This allows you to at least recoup the cost of the item from the shipper that damaged it. All items must return to us in “like new” condition – without any damage – in order for your return to be processed through Home and Patio Décor Center.
Once your return has been received by our warehouse, please allow 10 – 14 business days for your credit to be processed.