Will my item look exactly like the picture?
Home and Patio Décor Center makes every effort to provide measurements and high quality images to help you with selecting furniture and décor items. However, please note, images may vary in color depending on the color settings of your monitor. Occasionally measurements are rounded off, and sometimes they can vary slightly from the description. If you require precise dimensions or colors please contact us by phone or e-mail so we can further assist you. Please note: Home and Patio Décor Center is not responsible for color variations or measurements that are slightly off (three inches or less). All Returns will be subject to our return policies & fees.
Will the furniture require assembly?
Many items require some assembly unless the product specifically states "fully assembled". All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items. Home and Patio Decor Center does offer assembly assistance at an additional cost. Our assembly teams will carry the unit from the garage up or down 1 flight of steps, assemble the unit, test the unit, and take the trash to the refuse area. Please call the office at 800-732-6979 during normal business hours to get a price quote for assembly of the item you are purchasing.
Is there a warranty on my purchase?
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance.
Is it safe to order online?
Yes! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone in your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority. Can I order by phone or fax? Of Course, we would love to hear from you! Our customer service representatives are available Monday-Friday, 8:00am to 5:00pm EST to assist you.
How can I pay for my order?
HomeandPatioDecorCenter.com accepts Visa, Mastercard, Discover, American Express, checks or money orders. Your credit card will be charged within 2 days of placing your order. (Gift or debit cards are charged immediately)
How do I pay by personal check or money order?
HomeandPatioDecorCenter.com accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check just print out a copy of your order and mail it to us or call your order in and them mail your payment. Please make payment out to Home and Patio Décor Center and mail to Home And Patio Décor Center- Corporate Headquarters, 10 Locust Avenue, Coram, NY 11727
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of Florida or New York. Home and Patio Décor Center will collect the appropriate sales tax for orders shipped within the States of Florida and New York. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order
How much is shipping?
Shipping is already included in your purchase price. Most items ship via UPS or FedEx or Common Freight Carrier (curbside delivery). For Freight Carrier deliveries, customer must be present to inspect, accept and sign for their delivery. Please note unless specifically noted as "Inside Delivery" trucking orders will be curbside delivery & you should expect to have help available on delivery. If your order is shipped via Common Freight Carrier, you will usually receive a phone call from the trucking company to work out shipping and delivery details. Expedited shipping or white glove service (inside delivery) is additional. Please contact the office is you require expedited shipping or white glove services. On rare occasions a manufacturer will advise us that an item can ship via UPS or FedEx, when in fact it must ship via LTL Freight Trucker. In such a case since the correct freight costs were not factored in, additional shipping costs may be incurred.
When will my order arrive?
In Stock items usually ship within 3 to 7 days. Arrival time is normally 1 to 2 weeks. Since Inventory changes frequently, on occasion an item may be out of stock, on backorder or discontinued. Unfortunately we are at the mercy of the suppliers to keep us updated with the appropriate inventory levels. In such a case you will be notified within 3 business days via email. Once your item ships, tracking numbers will be provided via e-mail as soon as they are available
Do you ship Internationally?
Currently we only ship throughout the Continental United States, however some of our smaller items may be able to be shipped to Hawaii, Alaska, and Puerto Rico, please contact the office for further information.
What is the cancellation policy?
Orders may be canceled as long as they have not been processed for shipping or have not shipped out, with the exceptions of specials orders, orders that have already shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. Upon receipt of you cancellation, we will email you a cancellation number. Please retain this number as you will need to provide it in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 2 days of the purchase and are nonrefundable. Please call 1-800-732-6979 to cancel. Orders already in transit can't be canceled and will be subject to our full return policy.
What if my item arrives damaged?
Our staff is full trained to assist you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us as well as the shipping company immediately. Any damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us as well as the shipping company within 5 days of arrival. Pictures of the box(es) and product are required in the event of hidden damage. In the event you are missing pieces, or there is damage to certain pieces contact us so we can get you replacement parts immediately. If a replacement or the replacement parts are declined and you would rather cancel your order you may choose from the following. Upon receipt of the return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. Report Damage Here
What is your returns policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition and returned in its original packaging with all parts included. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Shipping included in purchase price," you will be charged our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee with the exception of Rugs and Royal Teak Furniture that have a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable.
System Glitches: In the event of a glitch in our system, where the price for buy in bulk and save is obviously incorrect your purchase will be refunded immediately.
Disclaimer of Liability: To the extent permitted by law, neither Home and Patio Décor Center nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Home and Patio Décor Center maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.